Scenario 1
[PROBLEM]—Fingerprint devices are displayed but the fingerprint sources are grayed out.
[SOLUTION]—Devices are visible to iC Navigator (client-side), but they are NOT visible to the Fingerprint Analyzer service (server-side), which is probably in a different subnet. To resolve this, you must configure the service locations so that those devices are visible to the Fingerprint Analyzer service.
1. Open the iControl—Startup page of the Application Server on which the Fingerprint Analyzer is hosted, and navigate to the iControl—Admin page.
2. Open the Lookup locations page by using the link under the iControl services section.
3. Add the lookup service where the fingerprint generating devices are registered by entering the IP address and optionally a name.
4. Restart the Fingerprint Analyzer service using the Service Management page.
5. Go back to iC Navigator, open the Fingerprint Analyzer control panel and click Refresh in the upper panel.