Reopening an Incident
It is possible to unclear an incident, which will put it back in its resolved state. One reason for doing this is to be able to further investigate a problem.
REQUIREMENT: |
Before beginning this procedure, make sure you have opened Incident Log Viewer ( click HERE). |
1. In Incident Log Viewer, search the database for the cleared incident you wish to reopen.
2. Right-click anywhere in the row corresponding to the incident and click Reopen.
System Response: The Reopen window appears.
3. Enter a comment, such as your name or other information related to the reopening of the incident.
4. Click OK.
System Response: The incident is reopened (the text for the incident entry turns white).