Creating an incident template using Event Log Viewer
REQUIREMENT: |
Before beginning this procedure, make sure you have opened Event Log Viewer ( click HERE). |
1. If possible, copy the URI of the card in question. For example, if you first noticed the alarm in an Alarm Browser, copy the URI from the alarm’s Properties.
2. In Event Log Viewer, paste (or type) the card’s URI in the Device ID field.
NOTE: You can also add other information that might narrow the search for related events (e.g. the alarm’s name). |
3. Click Search.
System Response: The events associated with the card appear in the results table.
4. Select the entries of interest in Event Log Viewer.
5. Right-click anywhere in the selection and click Create incident template.
[ Graphic ]
System Response: The New incident template window appears.
6. Enter a name for this template.
7. Add comments to describe the template.
8. Select Create a new incident even if there is no fault.
System Response: This creates an incident even if none of the alarms specified in the selection is in a fault condition.
9. Click OK.
