Overview
The following process resets a system back to factory defaults. This should only be considered after all other troubleshooting steps have been tried. Depending on interaction with Quantum, this process could take several days and need licenses from them to complete the process.
- Reset to factory default: 4-6 hours
- Licensing: hours to days depending on responsiveness
- Load latest released software build and recommission system: 3-4 hours
The following chart explains the implications for Factory Resetting.
| Chassis Configuration | Implication |
|---|---|
| Primary only | None. Reset chassis per instructions. |
| Primary with attached Expansion | After resetting Primary using instructions, Expansion will appear as unconfigured. Process with normal commissioning. |
| Primary with de-attached Expansion | AVOID THIS
SITUATION. If remove the SAS cables before resetting Primary, the Expansion will think it is still attached to the pre-reset Primary and won’t be able to re-connect. It's a very long and risky process to recover from. |
This documentation uses the following IP addresses in examples. Substitute with customer’s where needed.
| Target | Credentials | Controller | Factory 192.168.21 |
Unit #2 10.16.232 |
Customer |
|---|---|---|---|---|---|
| AMS-GUI
(Hypervisor) |
admin / adminGV! | Top-Secondary — Node 2 Bottom-Primary — Node 1 |
.2 .1 |
.171 .170 |
|
| SN-GUI (StorNext) |
admin / password | Top-Secondary — Node 2 Bottom-Primary — Node 1 |
.22 .21 |
.174 .173 |
|
| BMC GUI | ADMIN /ADMIN | Top-Secondary — Node 2 Bottom-Primary — Node 1 |
.42 .41 |
.179 .178 |
|
| GV VM | n/a | Bottom | .31 | .176 | |
| NAS VIP | n/a | Top & Bottom | .23 | .177 | |
| Netmask | n/a | Top & Bottom | .255.0 | .255.0 |