Status Severities

Each Synapse card has a number of status items that can be monitored. These severities will dictate how CommandCenter reflects the status of the Synapse card in the system. The user can change the severity of these to reflect the importance of them to the user using this dialog. These status severities are currently held locally in the CommandCenter database.

You may configure Status severities for Synapse cards, SNMP devices or Generic devices. Select the desired menu item from the Configuration menu> Status Severities

CommandCenter allows the status severities to be configured for a particular card type which sets the default conditions for the card (using the Default tab), additionally status severities can be configured for a group of cards or individual cards using the Specific tab.

When opening up this dialog a list of the different Synapse card types that are in the current system view will be gathered and shown in the upper window. When one or more card types are selected the status objects for these cards are displayed in the lower left hand window. When selecting one or more status names the State Severity grid will show the possible states for the selected items and the currently assigned severity setting for each state. When one or more of the states are selected they can then be assigned to one of the following severities.

To make changes to the values the Edit button has to be pressed, it will then change its name to Apply to commit these changes to the database.

Table 1. Status Severities
Good	Used to indicate a normal or OK state. It will clear all errors and warnings for this status item when the status item is set to Auto-Correct.	Green
Ignore	Used to hide unnecessary data from the user. Has no action on the current status severity. Not shown in the event view.	n/a
Information	Used, as the name implies, for information only. On receiving an event set to this severity it no action on the current status severity.	Grey
Warning	Used to warn the user of a possible problem or issue that does not command immediate attention.	Orange
Error	Used to warn the user of a problem or issue that does command immediate attention.	Red

If the status item is a value such as 'Temp_Left' then ranges can be applied to the status severities to determine when the system should indicate a warning or error for these status values.

A range can be defined by putting the minimum and maximum values separated by '..', two or more ranges can be separated by using a comma.

In the example shown below:

Temp_Left and Temp_Right have been configured to signal the system to error between -128 degrees C and -1 degree C, show a warning from 0 to 9 degrees, be good from 10 to 60 degrees, show a warning from 61 to 65 degrees and show an error from 66 to 127 degrees C.

The PSU_Bottom and PSU_Top status items have been defined as good when set to OK and show an error when set to NA.

Auto-Correct

This option in the Status name grid when checked means that any pre-existing warning/s or error/s in the event view will be automatically acknowledged or cleared when an event set to a 'Good' severity state is received for this status item. It is intended for items that do not need any historical warnings or errors to be acknowledged by the user.

When configuring similar status items such as Audio-1, Audio-2, Audio-3... etc you might want to program the same state severity in all of them, to do this select all the similar status items and then select and configure the states.

After changing one or more states for a card press the Apply button to change the database value. If the Apply button is not pressed then no user changes will be made.

If specific devices are required to be configured differently from one another than configure the default setting using the default tab and then configure the settings that differ from this default using the specific tab. When selecting devices in this tab the settings have an additional option for selecting the default condition or not. For example if the majority of the system is fitted with redundant power supplies then the default condition for the Redund_Ref_Pwr should be set to error when Not Available (NA), however if a specific device at IP address 192.168.0.23 has only a single PSU fittted then a specific condition should be made to not error on this condition by setting Redund_Ref_Pwr for this device to ignore or information for the NA state.

After all changes have been made the status severities then the dialog can be closed with the Close button or icon in the top right corner of the dialog. Any changes made to the current view have to be cancelled or committed before the dialog can close.