Viewing version information and technical support

You can view version information and access technical support on the GV I/O web utility. If necessary, you can also copy the information and send it to Grass Valley support.

To access version information do the following:
1. On the GV I/O web configuration utility, click the user profile icon on top-right of the page.
  
  A dialog box opens with these options below.
2. Select About.
  
  The GV I/O window appears and displays version information.
3. Highlight the version number and press Ctrl + C to copy the information.
4. When finished viewing or copying the information, click x.
  The GV I/O window closes.
5. Paste the copied information into a text file or email, and send it to Grass Valley support.
To access support information do the following:
1. On the GV I/O web configuration utility, click the user profile icon on top-right of the page.
  
  A dialog box opens with these options below.
2. Select the appropriate support information that you need as follows:
  - User Manuals - To access online manuals on the Grass Valley website.
  - General Support - To go to the Grass Valley Support Resources page.
  - Remote Support - To go to the Grass Valley Remote Support portal.