Known Problems

The following limitations are present in this release of software. If you wish to obtain more information about these limitations, please mention the reference numbers.

DE207 ncb00061909	Description:	Channel Panel record stops after a few seconds when K2 Summit/SAN storage is full. The GV STRATUS application does not indicate that storage is full.
DE207 ncb00061909	Workaround:	Create free space in K2 Summit/SAN storage before recording.
DE225, DE627 ncb00061994	Description:	When renaming a bin, if the bin contains one or more clips that are locked or that are currently playing, a new bin with the new name is created while the original named bin containing only the locked or playing clip(s) remains. The original bin is not visible in the Navigator panel.
DE225, DE627 ncb00061994	Workaround:	Restart the GV STRATUS application. The original bin is now visible in the Navigator panel. Unlock or stop play on the clip, move it to the newly named bin, then delete the original named bin.
DE487 ncb00038625	Description:	An undocked panel, when located on a GV STRATUS client PC's secondary monitor, does not remain maximized if the GV STRATUS application is minimized then restored.
DE487 ncb00038625	Workaround:	After minimizing/restoring the GV STRATUS application, adjust undocked panels on secondary monitors.
DE509 ncb00040663	Description:	When renaming a bin that contains more than 1000 assets, no progress is reported and the GV STRATUS application appears to be non-operational. The rename process can take several minutes to complete.
DE509 ncb00040663	Workaround:	Wait until GV STRATUS application operation is restored.
DE519 ncb00060430	Description:	A newly available K2 Summit system does not appear in the GV STRATUS application.
DE519 ncb00060430	Workaround:	Restart the GV STRATUS application.
DE543 ncb00061357	Description:	In the GV STRATUS application there is no indicator that identifies a clip as a Super Slo-Mo clip.
DE543 ncb00061357	Workaround:	View clips in the K2 AppCenter application to identify Super Slo-Mo clips.
DE550 ncb00061426	Description:	In a list details mode, applying a column filter can make scroll bars disappear, resulting in the inability to scroll to the desired location in the list. This occurs if the list is large enough to require scroll bars and then scrolling to the right to apply a column filter. If the filter yields an empty list that does not require scroll bars, there is no scroll bar available to scroll back to the left.
DE550 ncb00061426	Workaround:	Right-click the list, select Filters, and in the dialog box that opens modify the filters.
DE954 ncb00074824	Description:	Linking to a placeholder of a scheduled event or a recording event does not work properly if the event is double-clicked or dragged into the Inspector.
DE954 ncb00074824	Workaround:	To modify the event and link to a placeholder; make sure you click the Modify Event button, or press the M keyboard shortcut, or right click and select Modify Event.
DE963 ncb00074829	Description:	In the Navigator panel, moving or copying files between folders on the local STRATUS client PC fails.
DE963 ncb00074829	Workaround:	Use Windows Explorer to move or copy files on the local PC.
DE975 ncb00074840	Description:	When viewing a subclip in the Inspector panel, the Relationships tab can display markers/keywords that are in the subclip's parent clip but that are outside of the subclip.
DE975 ncb00074840	Workaround:	View the markers/keywords on the scrub bar to determine those in the subclip.
DE992 ncb00074841	Description:	When using the K2 AppCenter Consolidate Media feature, the resulting change to the asset is not displayed in the GV STRATUS application.
DE992 ncb00074841	Workaround:	Do not use the Consolidate Media feature on assets you intend to use in the GV STRATUS application.
DE1077 ncb00074817	Description:	When viewing a Jobs list of transfers, some transfer job thumbnails are not displayed. This occurs when applying refresh and if the source or destination asset is moved or if the transfer is aborted/cancelled.
DE1077 ncb00074817	Workaround:	None. This behavior is expected, since the thumbnail is obtained from the source or destination asset.
DE1082 ncb00074823	Description:	Even when the system is not correctly configured to regenerate proxy, it is still possible to select the Regenerate Proxy feature and no error is displayed.
DE1082 ncb00074823	Workaround:	Make sure that each Summit MDI is configured as a source MDI in a Proxy Encoder MDI.
DE1127 ncb00074792	Description:	A deleted or renamed Summit location (MDI) appears in Navigator.
DE1127 ncb00074792	Workaround:	Run the delete-old-mdi.sql script on the GV STRATUS Core server to remove the previous name of the MDI from Navigator, as follows: Stop the GV STRATUS Rules Wizard service. Open the script in a text editor and change the second line so that it reads `set @oldMdi = N’mdiName` where `mdiName` is the previous name of the MDI. Run your modified version of the script. Note: Make sure to select MediaFrame, not Master. Start the GV STRATUS Rules Wizard service.
DE1208 ncb00074830	Description:	Web Monitors in STRATUS do not play video or audio with 64-bit Adobe Flash Player.
DE1208 ncb00074830	Workaround:	Download and install the 32-bit version of Adobe Flash Player "for Other Browsers".
DE1281 ncb00074834	Description:	Proxy media does not load after regenerating proxy if the asset remains open in Inspector.
DE1281 ncb00074834	Workaround:	Load an asset into Inspector that does not have proxy media. Regenerate proxy for that asset. Load a different asset into Inspector. Load the asset for which you regenerated proxy. Now the proxy media loads.
DE1323 ncb00074846	Description:	Renaming a bin removes the bin from the Favorites node.
DE1323 ncb00074846	Workaround:	Add the renamed bin to the Favorites node again.
DE1339 ncb00074847	Description:	Proxy media is not available for AVCHD (H.264) assets.
DE1339 ncb00074847	Workaround:	View and edit AVCHD on a high-resolution GV STRATUS client. Proxy not supported for AVCHD.
DE1670 ncb00075558	Description:	Cannot delete an entire asset if the asset is loaded in Inspector.
DE1670 ncb00075558	Workaround:	Clear the asset from Inspector history by doing one of the following: Close and reopen the GV STRATUS application Load five or more other assets into Inspector Delete the asset from the Asset List.
DE1692 ncb00075559	Description:	A "... connection actively refused..." error message appears in GV STRATUS Event Viewer if there is a space in an MDI name, as configured in GV STRATUS Control Panel.
DE1692 ncb00075559	Workaround:	Do not use spaces in MDI names.
DE1848 ncb00075562	Description:	Can not create sub-clips from K2 Dyno record train loaded into Inspector.
DE1848 ncb00075562	Workaround:	Use K2 Dyno and create highlights.
DE1878 ncb00075564	Description:	Assets deleted on K2 Dyno appear in the GV STRATUS Lost and Found bin.
DE1878 ncb00075564	Workaround:	Delete the assets from the GV STRATUS Lost and Found bin.
DE1957 ncb00075565	Description:	A change to the router source is not shown in Scheduler tool.
DE1957 ncb00075565	Workaround:	Restart the GV STRATUS application after changing the router source.
DE2119 ncb00075571	Description:	An archive system directory does not persist as a Favorite. After GV STRATUS is restarted, you can not access the archive directory via the Favorite.
DE2119 ncb00075571	Workaround:	Do not make a directory from an archive system a Favorite.
DE2180 ncb00075574	Description:	A playlist can not be played after it is transferred to a stand-alone K2 Summit.
DE2180 ncb00075574	Workaround:	Transfer the playlist using a Send Destination configured to conform on send. This results in a flattened clip at the destination, not a playlist
DE2185 ncb00075577	Description:	Trimming an archived asset produces unreliable results.
DE2185 ncb00075577	Workaround:	Once an asset has been archived, do not attempt to trim it. Archived assets can not be trimmed.
ncb00041093	Description:	Live streaming can fail when the K2 Summit system's IP address is changed.
ncb00041093	Workaround:	On the K2 Summit system navigate to V:\live streaming and use Notepad or a similar text editor to open a .sdp file. Check the first IP address listed in the file, on the o= line. If it is not the K2 Summit system's Control Connection IP address, delete the .sdp files in the directory and restart the K2 Summit system.
DE2328 ncb00059649	Description:	Shortcut keys to load saved workspaces (specifically Ctrl+1, Ctrl+2, Ctrl+3 and Ctrl+4 keys) do not work in the STRATUS ActiveX plugin within ENPS.
DE2328 ncb00059649	Workaround:	Click Window \| Workspace to select and load your saved workspace. Other shortcut keys such as Ctrl+0, and Ctrl+5 till Ctrl+9 keys do work as they are not used by the ENPS application.
DE2595 ncb00076110	Description:	After renaming a GV STRATUS Core server, there are no thumbnails displayed in an Asset List for existing assets.
DE2595 ncb00076110	Workaround:	None
DE2709 ncb00076221	Description:	Wrong Mark In/Out display on Asset List for the merged import of trimmed clips via the RMI tool.
DE2709 ncb00076221	Workaround:	Drag the imported clip into the Inspector and select Relationships \| Markers tab to view the correct Mark In/Out display in the Inspector panel.
DE2998 ncb00076113	Description:	The new name is not displayed in GV STRATUS Control Panel Authorization Manager when renaming a group or user.
DE2998 ncb00076113	Workaround:	Restart the GV STRATUS Control Panel application.
DE3074 ncb00076116	Description:	In SiteConfig, when doing the "Check Software" operation on a SAN-attached K2 Summit system, the operation can fail with RTP error 5.
DE3074 ncb00076116	Workaround:	Put the SAN-attached K2 Summit system in Update Mode before doing the "Check Software" operation.
DE3130 ncb00076120	Description:	The default value for the maximum amount of loaded Workflows in the Workflow Engine is set to -1 (unlimited).
DE3130 ncb00076120	Workaround:	You can change this configuration to limit the max number of concurrent workflows, if necessary to achieve the desired performance at a customer site.
DE3241 ncb00076634	Description:	A subclip cannot be created from an asset that has multiple high-resolution associations. These associations occur as a result of copying assets between different K2 storage locations.
DE3241 ncb00076634	Workaround:	Copy the asset to the K2 storage location from which you are making the subclip.
DE3363 ncb00076224	Description:	After the RMI import of a trimmed Long GOP clip, the timecode does not always display correctly in the Properties section of Inspector.
DE3363 ncb00076224	Workaround:	Always use the timecode display on the Player of the Inspector, if there's a slight difference with the timecode display in the Properties section.
DE3459 ncb00076388	Description:	"Media Not Available" displayed in Source Viewer when dragging two clips of the same format from the RMI tool to Source Viewer for preview.
DE3459 ncb00076388	Workaround:	Preview one clip at a time.
DE3542 ncb00076390	Description:	A custom metadata field appears in an Asset List and cannot be removed. This occurs when a custom metadata field is added that has the same name as a field that was previously deleted.
DE3542 ncb00076390	Workaround:	Before deleting a custom metadata field, rename it to a name that you will not use again.
DE3543 ncb00076633	Description:	A new asset name is not displayed in the GV STRATUS application if renamed using the Rename Automatically feature in an asset transfer operation. Instead, the original asset name is displayed, as if the asset is not renamed.
DE3543 ncb00076633	Workaround:	To see the new asset name, view the asset in K2 AppCenter.
DE3571 ncb00076391	Description:	GV STRATUS is unable to play legacy proxy that has 44.1kHz audio.
DE3571 ncb00076391	Workaround:	To get audio, the video should be restored from archive and the proxy should be regenerated..
DE3811 ncb00076395	Description:	MXF and QuickTime export fails when exporting a list created in Storyboard Editor. This occurs if one or more clips in the list have no ancillary data track and fewer than four audio tracks, which creates empty tracks that are not compatible with the export format.
DE3811 ncb00076395	Workaround:	Ensure clips have an ancillary data track and four or more audio tracks.
DE3853 ncb00076397	Description:	Removing channels in feed ingest configuration with future events still scheduled on that channel will cause the events to start recording on other channels when they reached the event start time.
DE3853 ncb00076397	Workaround:	Remove all future events that have been scheduled before removing the channel.
DE4389 ncb00076566	Description:	An asset cannot be added to a Storyboard list, conformed, or used to generate proxy. This occurs if the clip has one or more video, audio, or data track modified in K2 AppCenter. This can change the clip to a "Sequence" asset in the GV STRATUS application and limit its use.
DE4389 ncb00076566	Workaround:	Use EDIUS to modify asset tracks.
DE4391 ncb00076634	Description:	Misleading "Failed to connect to Gv Services..." message appears in log when logging on to the GV STRATUS Control Panel application.
DE4391 ncb00076634	Workaround:	If the log on operation succeeds, ignore this message.
DE4576 ncb00076634	Description:	When deleting an asset from a location, if the asset has multiple high-resolution associations, all high-resolution associations in all locations are deleted. For more information refer to the related topic about asset copies and deletions in this Topic Library.
DE4576 ncb00076634	Workaround:	Do not delete an asset with multiple high-resolution associations if you want to retain one or more of the high-resolution associations.
DE4577 ncb00076634	Description:	Copying assets back and forth between the same locations on different K2 storage systems results in unexpected behavior. Automatic rename and overwrite features do not produce the expected asset names and associations.
DE4577 ncb00076634	Workaround:	Once an asset is copied to a different K2 storage location, do not copy it back to its original location.
DE4705 ncb00076827	Description:	The host application of GV STRATUS Plug-in becomes inoperable at the first launch. This is applicable to ENPS, iNEWS, Octopus, OpenMedia, GV STRATUS Rundown, and EDIUS XS applications.
DE4705 ncb00076827	Workaround:	Right-click on the host application at Start Menu, and select Run as administrator when you launch it for the first time.
DE4710 ncb00076822	Description:	The GV STRATUS Plug-in appears as a blank screen during the EDIUS XS launch.
DE4710 ncb00076822	Workaround:	None.
DE4714 ncb00076830	Description:	For GV STRATUS Lite, after configuring GV STRATUS Control Panel and manually entering the GV STRATUS Database Server, the GV STRATUS Lite system is not operable.
DE4714 ncb00076830	Workaround:	Before manually entering the GV STRATUS Database Server, run the Clear MDI configuration batch file. Contact Grass Valley Customer Service to procure the batch file.
DE4912 ncb00076821	Description:	Scheduler becomes inoperable when a router destination is modified in the GV STRATUS Control Panel.
DE4912 ncb00076821	Workaround:	None.
DE5183 ncb00076807	Description:	Transfers and sends between local and remote GV STRATUS sites have unexpected results if a transferred asset already exists at the destination. The destination asset is overwritten with no warning. This applies to transfer and to Send Destination.
DE5183 ncb00076807	Workaround:	Delete or rename assets so that assets to be transferred or sent do not exist at the destination.
DE5230 ncb00076806	Description:	A Conform job fails when conforming to an AVCHD format.
DE5230 ncb00076806	Workaround:	Conform to other formats.
DE5250 ncb00076805	Description:	A playlist has no thumbnail and is empty. This occurs if the playlist was created, then deleted, on a connected K2 Dyno Replay Controller.
DE5250 ncb00076805	Workaround:	In the GV STRATUS application, delete the playlist.
DE5253 ncb00076804	Description:	In a subclip, a keyword is missing or appears as a marker. This can occur on subclips (highlights) created on a connected K2 Dyno Replay Controller.
DE5253 ncb00076804	Workaround:	View on the K2 Dyno Replay Controller.
DE5301 ncb00076803	Description:	"Video Playback Is Not Available" displays in Inspector when attempting to play a subclip with no proxy association. This can occur when using a high-resolution workflow to create subclips, such as on high-resolution GV STRATUS client, editor, or a K2 Dyno Reply Controller, and the parent clip has no proxy association.
DE5301 ncb00076803	Workaround:	Make sure the high-resolution parent clip has a proxy association by using a clip recorded on a K2 Summit channel that immediately creates proxy files, or by waiting until a GV STRATUS Proxy Encoder generates proxy files for the high-resolution parent clip.
DE5394 ncb00076829	Description:	Local proxy video is missing and cannot be generated for an asset transferred from a remote site to the local site. This occurs if the asset is not of type "Clip", such as a subclip or a list.
DE5394 ncb00076829	Workaround:	Export/import MXF or MOV formats rather than remote transfer. Or, once transferred, conform the asset. Both of these workarounds result an asset of type "Clip".
DE6416	Description:	Event Viewer displays errors and GV STRATUS Rule transfers can fail when concurrently running rules require more transfer channels than the available K2 system channels.
DE6416	Workaround:	Before exceeding the transfer workflow for which Grass Valley designed your system, consult with Grass Valley to increase resources as necessary.
DE6576 ncb00077042	Description:	The paste operation is sometimes not available when attempting to copy/paste assets between storage locations.
DE6576 ncb00077042	Workaround:	Use the Copy To feature instead.
DE6605 ncb00077068	Description:	When the Conform Engine renders a complex MPEG2 asset, the resulting simple clip is in a higher video format (bitrate) than that specified in GV STRATUS Control Panel Format settings.
DE6605 ncb00077068	Workaround:	This is as designed. The bitrate is increased to the minimum required to avoid encoding issues.
DE6761 ncb00077095	Description:	When conforming a list to a LongGOP format, the timecode at the end may be up to 7+ frames off. This can cause a checkerboard pattern in the EDIUS XS player.
DE6761 ncb00077095	Workaround:	Regenerate the proxy to avoid the checkerboard pattern showing in EDIUS XS, and to correct the timecode.
DE7488	Description:	Upgrade to .NET 4.5 fails. This occurs if the Embedded Security one-time initial deployment process is not done and "Internet Explorer 11 for Windows Server 2008 R2 for x64-based Systems" is installed.
DE7488	Workaround:	Do the Embedded Security one-time initial deployment process before installing software. If not done and software installations fail, during system restart press F8 and use Advanced Boot Options called Last Known Good Configuration (advanced).
DE8499	Description:	GV STRATUS application and GV STRATUS Control Panel application shortcuts are not correct. They are either not removed when software is uninstalled or duplicated when software is installed. This occurs when software installation methods are mixed and the software is first installed manually, then upgraded using SiteConfig.
DE8499	Workaround:	As instructed in software install/upgrade topics, use SiteConfig only for full GV STRATUS software deployment and use manual software installation only for GV STRATUS Lite. Do not mix installation methods. If this problem occurs, first uninstall completely with the same method used to install, then install with the desired method.
DE8834	Description:	In GV STRATUS Control Panel, when enabling an import rule, the Confirm Activation dialog box does not open.
DE8834	Workaround:	None
DE8779	Description:	When transferring a list from a remote site to the local site, the transferred list on the local site has no high-resolution media associated. The list cannot be conformed to a simple asset.
DE8779	Workaround:	None