Verify credentials

The device you are verifying must be in the SiteConfig system description and must be communicating on the network.

In the SiteConfig tree-view, right-click the device and select Remote Desktop, then proceed as follows:

If Remote Desktop opens without prompting you to log on, no further steps are necessary. SiteConfig credentials are set properly to allow access to the device.
If Remote Desktop prompts you to log on, check credentials in SiteConfig and on the device and reconcile as necessary.