Troubleshooting GV STRATUS VTR Controller configuration
If you see a red indicator next to the VTR’s name, try restarting GV STRATUS VTR Controller.
If the VTR status still displays a red indicator,
verify the following:
- Check your GV STRATUS VTR Ingest configuration and make sure the VTR information matches the information you entered when configuring GV STRATUS VTR Controller.
- The correct COM port has been specified for the VTR.
- The COM port is not being used by another application controlling the VTR.
- The VTR is turned on.
- The hardware has been correctly installed.
- The IP address or computer name where GV STRATUS VTR Controller is installed matches the address or name in the GV STRATUS VTR Ingest application.