| Problem accessing the
GV STRATUS system.
|
Check the Status window. Check
that the Core Services server is running. Check that the server is connected to
the client network. Check that connections are secure.
|
| Problem opening proxy assets |
- Verify that proxy can be created by K2 Summit record channels and
the GV STRATUS server that creates proxy assets.
- Verify the internal system account has read/write access
to the proxy share and the user playing the asset has
read access.
- Verify that you can access the proxy via the Proxy HTTP
server.
|
| Core Services server is accessible
using IP address but not server name
|
Host tables or DNS entries must be
set to map name to IP address. This should be coordinated with facility IT
personnel.
|
| Problem accessing the
GV STRATUS application or its
features
|
Check that the account used to log
into the
GV STRATUS workstation has
licenses and roles assigned.
|
| GV STRATUS Control Panel application does not provide correct
information in drop-down lists.
|
Check the SiteConfig log and make
sure a "saved system description to control panel service host" appears every
few minutes. If not, make sure the correct control panel service host is
configured in SiteConfig.
|
| No video appears when you click the
Live Streaming Video button.
|
Check networking and connection to
the K2 Summit/SAN system V:\ drive. To test, navigate on the K2 Summit/SAN
system to the V:\live streaming directory. Open the corresponding *.sdp file in
Quicktime and verify that video is available.
|
| Problem with Live Streaming when the K2 Summit system's IP address is
changed. |
On the K2 Summit system navigate to V:\live
streaming and use Notepad or a similar text
editor to open a *.sdp file. Check the first IP address listed in
the file, on the o= line. If it is not the K2 Summit system's
Control Connection IP address, delete the *.sdp files in
the directory and restart the K2 Summit system. |
| A device running code
that communicates with the GV STRATUS SDK cannot access the GV STRATUS Core server. This occurs if
the device has a network proxy server
that disallows local connections. |
Disable the network proxy server. |
| The GV STRATUS application
takes a long time to open or does not open. |
This can happen when
the application attempts to load the last used workspace when it
opens and there is a problem with that workspace. To open with
the default workspace, hold down the left-hand Alt key while
the application opens. To open with all user settings disabled,
open the application from the command prompt using the failsafe
switch, as in STRATUS /failsafe. |
| A "Windows could not
start the GV STRATUS ... service" Error 1069 message
appears. |
This can happen when a
password is changed using an improper procedure. Refer to
related topics in this Topic Library. |
