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Troubleshooting tips

Symptom Solution
Problem accessing the GV STRATUS system. Check the Status window. Check that the Core Services server is running. Check that the server is connected to the client network. Check that connections are secure.
Problem opening proxy assets
  1. Verify that proxy can be created by K2 Summit record channels and the GV STRATUS server that creates proxy assets.
  2. Verify the internal system account has read/write access to the proxy share and the user playing the asset has read access.
  3. Verify that you can access the proxy via the Proxy HTTP server.
Core Services server is accessible using IP address but not server name Host tables or DNS entries must be set to map name to IP address. This should be coordinated with facility IT personnel.
Problem accessing the GV STRATUS application or its features Check that the account used to log into the GV STRATUS workstation has licenses and roles assigned.
GV STRATUS Control Panel application does not provide correct information in drop-down lists. Check the SiteConfig log and make sure a "saved system description to control panel service host" appears every few minutes. If not, make sure the correct control panel service host is configured in SiteConfig.
No video appears when you click the Live Streaming Video button. Check networking and connection to the K2 Summit/SAN system V:\ drive. To test, navigate on the K2 Summit/SAN system to the V:\live streaming directory. Open the corresponding *.sdp file in Quicktime and verify that video is available.
Problem with Live Streaming when the K2 Summit system's IP address is changed. On the K2 Summit system navigate to V:\live streaming and use Notepad or a similar text editor to open a *.sdp file. Check the first IP address listed in the file, on the o= line. If it is not the K2 Summit system's Control Connection IP address, delete the *.sdp files in the directory and restart the K2 Summit system.
A device running code that communicates with the GV STRATUS SDK cannot access the GV STRATUS Core server. This occurs if the device has a network proxy server that disallows local connections. Disable the network proxy server.
The GV STRATUS application takes a long time to open or does not open. This can happen when the application attempts to load the last used workspace when it opens and there is a problem with that workspace. To open with the default workspace, hold down the left-hand Alt key while the application opens. To open with all user settings disabled, open the application from the command prompt using the failsafe switch, as in STRATUS /failsafe.
A "Windows could not start the GV STRATUS ... service" Error 1069 message appears. This can happen when a password is changed using an improper procedure. Refer to related topics in this Topic Library.

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