The
following limitations are present in this release of software. If you wish to obtain more
information about these limitations, please mention the reference numbers.
K2 Summit
| KT-9014 |
Description: |
Sub bins are not in-synced as K2 InSync enforces bin level limit
according to the selected Synchronization Mode. |
| |
Workaround: |
Select Event synchronization mode to enable synchronization up
to 9 levels of sub bins. If Manual, Periodic, or
Timed synchronization mode is selected, K2 Insync only
synchronizes base folder as specified in the configuration and does not
create sub bins in the Slave path to match the Master path hierarchy. |
| KT-9414 |
Description: |
SMB-Multichannel feature in Windows Server 2012 and Windows 10
clients caused SMB traffic to flow over both Control and FTP network
paths. |
| |
Workaround: |
Disable the feature by entering the following command in the Windows Powershell:
Set-SmbClientConfiguration -EnableMultiChannel $false
|
| KT-9672 |
Description: |
Audio mapping mute does not take immediate effect on loaded clips or
playlists. When the audio mapping mute setting is changed on a clip or
playlist that is already loaded it takes about a second of play to take
effect. |
| |
Workaround: |
After making an audio mapping mute change eject and reload the clip
or playlist. |
| KT-9728 |
Description: |
Audio mapping changes do not take immediate effect on loaded clips or
playlists. |
| |
Workaround: |
Exit the affected clip(s) and then reload. |
| KT-9766 |
Description: |
When cueing between events in a Playlist with highlights from local
and remote devices response may be slow. |
| |
Workaround: |
None. |
| KT-10041 |
Description: |
K2 Summit 3G+ with Windows 10 system logged in as GVAdmin cannot create new user via
normal method of Settings | Other People | Add another user
to this PC. |
| |
Workaround: |
GVAdmin user can add another user to the PC by launching the plugin "lusrmgr.msc" from
a command tool window, or via the Start-->run operation. |
| KT-10257 |
Description: |
1. K2 Summit 3G+ fails to boot with USB Recovery Flash Drive connected to front panel
USB connector. 2. K2 Summit 3G+ front panel USB connector data rates
are less than rear panel USB connector data rates.
|
| |
Workaround: |
1. Boot the K2 Summit 3G+ system with the USB Recovery Flash Drive connected to one of
the rear panel USB connectors. 2. Use rear panel USB connector for
faster data rates.
|
| KT-10376 |
Description: |
K2 TimeDelay application is not working. |
| |
Workaround: |
None. |
| KT-10635 |
Description: |
When using SNFS LAN Connect with K2 SAN Storage system, there is a
possibility of port conflict if you have Ignite Live Production Control
System in your GV STRATUS/K2 environment. |
| |
Workaround: |
Check and modify the SNFS fsports configuration file to map the ports
used by SNFS to avoid those used by Ignite application. The
configuration file must be copied to FSMs and every other SNFS client
(into \SNFS\config\) and then the client rebooted.
Note: Port 49152 is used by Ignite application for its Device
Manager.
|
| KT-10649 |
Description: |
K2Config does not automatically add Secondary Target IP Address for
GV I/O after modifying bandwidth subscription during LAN Connect
configuration. |
| |
Workaround: |
Choose your LAN Gateway port manually as follows: Click on Modify
-> Assign -> Select No -> Assigned target -> Select Ip -> Select
Yes
|
| KT-10650 |
Description: |
Creating a new File System removes Dlc Mac Address from registry for
LAN Connect on the FSM. |
| |
Workaround: |
Remove the FSM and add it back before creating a new File
System. |
| KT-10669 |
Description: |
K2 Config does not allow assigning more 100 MB bandwidth with LAN
Connect based K2 SAN shared storage configuration. |
| |
Workaround: |
Set the bandwidth lower in the K2 Config UI to allow each client to
be connected. The maximum bandwidth is managed via the installed
licenses rather than the numeric value entered via K2 Config. |
Recommended maintenance schedule for K2 products
As with any
tool regular maintenance and attention to the K2 clients and servers will help
prevent problems and detect issues before they interfere with operations. Be sure to
check the operation of K2 clients and servers on a regular basis. Products such as
NetCentral and GV Guardian are key components to keep systems running well and
alerting when problems arise.
NOTE: Those with the "1 year+" notation have
run under normal operation well beyond 1 year in service. We still recommend a
preemptive reboot on a regular schedule when such maintenance is planned. This helps
ensure the system does not go down for preventable situations when it is not
planned.
Grass Valley recommends a regular reboot for clients and servers to avoid
situations that will unexpectedly take down a system. Here is the recommended
schedule:
| K2 Clients (3.3 and earlier software) |
6 months |
| K2 Servers (3.3 and earlier software) |
1 year |
| K2 Summit (7.3 and earlier software) |
6 months |
| K2 Summit (7.4 to 8.1 software) |
1 year |
| K2 Server (Windows Server 2003) |
1 year |
| K2 Summit/Summit3G (9.0 and later software) |
1 year+ |
| K2 Server (Windows Server 2008 R2) |
1 year+ |
| K2 Server (Windows Server 2012 R2) |
1 year+ |
K2 Summit
Known Issues in Previous Releases
| KT-9717 |
Description: |
Importing or exporting clips with ‘@’ in the name triggers error
messages. |
| |
Workaround: |
Rename the clip so that it does not include ‘@’ in the name before
transferring the clip into or out of the K2 Summit system. |
| KT-9695 |
Description: |
Add track window malfunction with clip in bin with sub-bins. When you
add a track to a clip that has one or more sub-bins, the add track
window displays no content. |
| |
Workaround: |
Move clip to bin without sub-bins and then add tracks to the
clip. |
| KT-9100 |
Description: |
Upgrading with 9.7.0.x installer results in a failed upgrade. |
| |
Workaround: |
- Use SiteConfig to upgrade K2 Summit software for the 9.7.0.2427
build and later. This is the only supported K2 Summit upgrade
process for STRATUS sites. This process forces an uninstall then
install type of operation with a K2 Summit system, requiring two
reboots, one after the uninstall and one after the install.
- If a "manual" installation process is taking place without using
SiteConfig, then manually perform an uninstall of existing K2
Summit software before installing K2 Summit software for the
9.7.0.2427 build and later.
|
| KT-9057 |
Description: |
File transfers fail during failover. |
| |
Workaround: |
File transfers are not supported during failover. This is due to the
fact that file transfers require building a list of transfers, in
memory, and when failover occurs, that memory becomes unavailable (e.g.,
FSM power down during failover) so there's no way to continue or
complete file transfers. |
| KT-8770 |
Description: |
Error messages when gang recording clips with only one video
track. |
| |
Workaround: |
When gang recording clips with only one video track (“Record video
from all channels to same clip” is unchecked), when the recording is
first started, error messages of the form “could not find track #1
of type 11 in movie 'V:/default/Clip_15'” can be observed in the K2
Summit log.
These error messages occur only as a single set of events when
recording is started. These error messages are benign and can be
disregarded.
A work-around is to leave “Record video from all channels to same
clip” checked.
|
| KT-8727 |
Description: |
4K Monitoring Output available only via SDI connector |
| |
Workaround: |
With the 9.7 release, 4K Quadrant Division Recorder and 4K Quadrant
Division Player modes of operation are now supported via SMPTE
2022-6 and the 10GigE connectors.
The 4K Monitor Output feature described in the topic library is only
supported via the SDI IN3 connector, it is not available via SMPTE
2022-6 and the 10GigE connectors.
|
| KT-266 |
Description: |
Error messages with continuous record mode when used with DNxHD.
Known issue version: K2 Summit 9.2, 9.3, 9.4, 9.5, 9.6, 9.7.
Error messages are observed at three minute intervals with
1-hour continuous record mode and with the DNxHD encoder is selected
for the Compression Format.
|
| |
Workaround: |
None |
K2Config/Site Config and Windows Server 2012
Known Issues in Previous Releases
| KT-8065 |
Description: |
When installing SharedBinaries on a Windows 2012 Server,
it think it's upgrading the QLogic driver. |
| |
Workaround: |
De-select QLogic driver upgrade in SiteConfig. |
| KT-8042 |
Description: |
SiteConfig stuck during upgrade of Summit from 9.4 to 9.5 |
| |
Workaround: |
Reboot Summit, uninstall 9.4 manually, then install 9.5 manually. |
| KT-8045 |
Description |
Problem with SiteConfig upgrading SAN from 9.3/9.4 to 9.5. |
| |
Workaround: |
Reboot Summit, uninstall 9.4 manually, then install 9.5 manually. |
| KT-2262 |
Description: |
K2Config/SiteConfig have a problem connecting and configuring Windows Server 2012
machines. The problem is that the Public firewall gets enabled after
one of the following occured:
1) Static IP address is set for
the NIC port
2) SNFS/Discovery Agent is installed.
When
the firewall is enabled, SiteConfig can't install software on Server;
K2Config can't connect to the server and configure it. |
| |
Workaround: |
Disable the firewall manually and then restart SiteConfig/K2Config. Note that the base
image has all firewall disabled. |
Other
| KT-8060 |
Description: |
Channel configuration returns to default after an upgrade. |
| |
Workaround: |
If licenses are removed from Summit before a software upgrade the channel channel
configuration settings may be reset to default. Please leave existing
licenses in place when upgrading from 9.4 to 9.5 or else the channel
configuration will reset to the factory default settings. |
| KT-2490 |
Description: |
Bad E-to-E SD media streams output via 10GigE connector with Multi-Cam
Recorder. |
| |
Workaround: |
To get out of the bad state, change the Video Input selection to SDI
(with a valid PAL/SD signals present on the SDI inputs) and then change
back to 10GigE. |
AppCenter
| ncb00003440
|
Description:
|
Bins nested more than nine levels deep are not
supported. Database errors can occur.
|
| Workaround:
|
Constrain bins to nine levels deep or less. This
includes the top-most bin.
|
| ncb00003457
|
Description:
|
Closed captioning and/or ancillary data not present in
the last few seconds of a growing clip's playout. This occurs when playing out
a clip that is being recorded, and the recording stops.
|
| Workaround:
|
Stop playout of growing clip before stopping recording.
In any case the closed captioning and/or ancillary data is full-length in the
recorded clip and present in subsequent playout.
|
| ncb00039062
|
Description:
|
The system clock may not update when the TimeOfDay
source is changed.
|
| Workaround:
|
If this happens reboot after the TimeOfDay source
change.
|
| ncb00003919
|
Description:
|
When reconfiguring channel security settings on
Configuration Manager Security tab, AppCenter does not allow username/password
fields to be blank.
|
| Workaround:
|
Enter username/password for a valid user account. Once
configured, the fields require valid information.
|
| ncb00004073
|
Description:
|
Recorded video is one frame late relative to timecode.
This occurs if you record using Time-of-day timecode and the source is from
channel four's LTC input.
|
| Workaround:
|
Connect the house LTC input to channel 1 and use it as
the Time-of-day source.
|
| ncb00002648
|
Description:
|
AppCenter does not allow a clip to be deleted if the
clip is associated with a playlist, program, or subclip.
|
| Workaround:
|
First use the "Consolidate Media" feature on the clip,
then delete the clip.
|
| ncb00002781
|
Description:
|
Video faults continue to occur if Super Slo-Mo inputs
lose and then regain phase alignment while recording is underway.
|
| Workaround:
|
If inputs lose phase alignment, first restore phase
alignment and then stop and restart the recording.
|
| ncb00035282
|
Description:
|
On K2 Summit Transmission models, only two audio tracks
can be created for new Playlist.
|
| Workaround:
|
Switch the channel to a Player/Recorder, set the number
of audio channels, then create the Playlist.
|
| ncb00038746
|
Description:
|
Audio errors occur when playing a clip while importing
from a USB device.
|
| Workaround:
|
Copy first, then play. Playback while importing from USB
not supported.
|
| ncb00075492
|
Description:
|
After a failover
event occurs on the K2 SAN, there are multiple decoder errors when playing an
Avid DNxHD, AVC-Intra, or DVCPROHD clip that was recorded at the time of the
failover.
|
| Workaround:
|
Delete clips that
exhibit these errors and re-record them.
|
| DE8566
|
Description: |
If a channel is running as
a Playlist when it is configured to be a 4K Player, 4K Recorder,
3D/Video+Key Player or 3D/Video+Key Recorder then it will not play
or record correctly. |
| Workaround: |
Be sure all channels are
running as a Player/Recorder before changing the configuration to a
4K Player, 4K Recorder, 3D/Video+Key Player or 3D/Video+Key
Recorder. |
| DE9789 |
Description: |
For Multi-Cam Recorder with 2 inputs and split
audio 8+8, and proxy file generation enabled, the audio setting has
invalid and unselectable configurations. |
| Workaround: |
- The number of audio inputs changes to 2,
but the choice to select 4 is available. Do not select 4 as
it's not valid.
- If A7/A8 is selected as the first audio
input pair for proxy files from one SDI input, the A7/A8
pair is not selectable from a second SDI input.
|
| KT-9220 |
Description: |
When using 3x MultiCam Recording with 16 audio
tracks and the independent ancillary data enabled, the recording
fails. |
| Workaround: |
Reduce either the number of Multi-Cams, Audio
tracks or using the same ancilliary data for each input. |
System
| ncb00017096
|
Description:
|
The K2 Media Server displays an error because the Dell
OpenManage server log fills up.
|
| Workaround:
|
Manually clear the log and then configure OpenManage to
overwrite the log when full.
|
| ncb00003449
|
Description:
|
Slow operations after restarting with a USB device
connected.
|
| Workaround:
|
Disconnect then reconnect USB device. Normal operation
speed is restored.
|
| ncb00002672
|
Description:
|
Macintosh systems cannot write to a HotBin directory on
the V: drive of an iSCSI or Fibre Channel connected K2 SAN. GV Connect export
to the HotBin fails.
|
| Workaround:
|
Delete the HotBin, configure Macintosh access in the
SNFS configuration file, then recreate the HotBin from the K2 Media Server.
Configure the SNFS configuration file as part of the upgrade to this version of
K2 software, as instructed in the upgrade procedure earlier in these release
notes. If not upgrading, take systems offline, make the change as instructed in
the upgrade procedure, then restart the K2 Media Server to put the change into
effect.
|
| ncb00004203
|
Description:
|
On a K2 Media Server with SNFS on the C: drive, media is
lost if you re-image the C: drive
|
| Workaround:
|
Before re-imaging, use the psave.bat and
prestore.bat tools included on the USB drive
included with the K2 Summit system or upgrade field kit. |
| ncb00060531
|
Description:
|
When configuring a HotBin Export destination folder and
entering credentials, a "...cannot start service..." error message appears.
|
| Workaround:
|
In Windows Services Control Panel, for Grass Valley
Import Service, enter the credentials and start the service.
|
| ncb00038588
|
Description:
|
The K2Config application does not open.
|
| Workaround:
|
On the PC that hosts the K2Config application, disable
the control network interface card, then open the K2Config application, then
enable the control network interface card.
|
| ncb00064016
|
Description:
|
AFD property is not passed with AVC clips.
|
| Workaround:
|
Add an ancillary data track to the AVC clip to carry the
AFD property.
|
| ncb00063992
|
Description:
|
Some USB 3.0 devices are not recognized as USB 3.0 on
the front connectors.
|
| Workaround:
|
If the USB 3.0 device is recognized as a USB 2.0 device
when plugged in, remove it and plug it in again to be recognized as a USB 3.0
device. If the USB 3.0 device is not recognized at all, plug in a USB 2.0
device, then plug in the USB 3.0 device again to use it. This only needs to be
done once after booting. Thereafter the device will be recognized as a USB 3.0
device.
|
| DE6716
|
Description: |
3x Super Slow Motion in
720p record jitters for a few frames after changing the camera
format. |
| Workaround: |
After a camera video format
change, discard the first bad frames of the first recording.
Recordings thereafter will be good until the camera video format is
changed again. |
| DE6779
|
Description: |
Ancillary data lost on
import of P2 clip. |
| Workaround: |
Contact Grass Valley Support. |
| DE6940
|
Description: |
An iSCSI-attached K2 Summit SAN client system
fails to play or record two channels of 1080p when the other two
channels are doing a continuous record of 1080p. |
| Workaround: |
Only two 1080p channels are supported for iSCSI
connected SAN clients. Use FibreChannel connections to use 1080p on
more than two channels on SAN clients. While two channels are doing
a continuous record of 1080p, do not use the other two
channels. |
| DE6954 |
Description: |
In the K2 TimeDelay application, thumbnails are
not updated. |
| Workaround: |
None. Thumbnails are no longer updated as
records continue in K2 TimeDelay. |
| DE8525 ncb00075905
|
Description: |
FTP transfers fail to/from a K2 Media Server
with role of FTP server. This occurs on first start-up after
re-image. |
| Workaround: |
Reboot the K2 Media Server,
and restart the Grass Valley FTP Dameon service. |
| DE9019
|
Description: |
4K and 6xSSM features do
not work when the licenses are installed to a K2 Summit 3G system
that is not properly configured to support them. |
| Workaround: |
Do not install 4K or 6xSSM
licenses onto K2 Summit systems that are not properly configured to
support these features. Proper configuration includes the correct
hardware, media drives and K2 Summit 3G codec modules. |
| DE9480
|
Description: |
Errors in recording when
there is a Fibre Channel SAN client fail-over. |
| Workaround: |
None. |
| DE9664
|
Description: |
6-in/2-out performance is
slow when using ShareFlex on K2 Summit 3G systems with hard
drives. |
| Workaround: |
Ensure your hardware is
able to support this feature. You may also try the following to
bring the system back into its operational rating:
- Use split audio on the triple Multi-Cam channels instead of
no split audio
- Drop the video bit rate to 50Mbps
- Do not use ShareFlex
- Use SSDs instead of hard drives
|
| DE11433
|
Description: |
When running the Summit Diagnostics application,
the message RESULT: CodecMezz Memory Test FAILED is
false. There is nothing wrong with tested component. |
| Workaround: |
Contact Grass Valley
Support to install an update to the Summit Diagnostics application.
|
Proxy/live streaming
| ncb00041093 |
Description:
|
Live streaming can fail when the K2 Summit system's IP
address is changed.
|
| Workaround:
|
On the K2 Summit system navigate to
V:\live
streaming and use Notepad or a similar text editor to open a
*.sdp
file. Check the first IP address listed in the file, on the
o= line.
If it is not the K2 Summit system's Control Connection IP address, delete the
*.sdp
files in the directory and restart the K2 Summit system.
|
| ncb00061128
|
Description:
|
Remote desktop connections cause live streaming errors
and audio/video sync problems.
|
| Workaround:
|
Do not use Remote Desktop on K2 Summit systems that are
generating live streams. To restore live streaming audio/video sync, disable
the proxy recording and live streaming for that channel, then re-enable live
streaming.
|
Installation
| ncb00003885
|
Description:
|
If uninstalling or installing K2 client software while
applications or connections to AppService are open, the installation program
becomes unresponsive.
|
| Workaround:
|
To
prevent the problem from occurring, shutdown all applications and
connections before uninstalling or installing. Then after all
applications are shutdown, use Task Manager to stop AppService. |
| ncb00040814
|
Description:
|
Error messages appear during Generic iSCSI software
install. This occurs when doing a manual (not SiteConfig) install on a Windows
7 PC. The error messages are similar to "The installation of VS2005.762 appears
to have failed..." and "Setup could not find the update.inf file...".
|
| Workaround:
|
Ignore the error messages and continue with
installation. The software installs successfully. The error messages are caused
because the installation program tries to install components that are already
present in Windows 7.
|
Compatibility
| ncb00008524
|
Description:
|
Transfers to/from M-Series iVDR are not supported. |
| Workaround:
|
Do not attempt to transfer to/from M-Series iVDR.
|
| ncb00025753
|
Description:
|
MXF streaming transfer to XDCAM recorder fails.
|
| Workaround:
|
None. Some Sony deck models do not comply with the MXF
standard.
|
4K
| |
|
|
| |
|
| DE10353
|
Description: |
On the Channel
Configuration page, when a 4K Recorder (Top)
or 4K Player (Top) is selected, channel
ganging is used to join two channels together. A side effect is that
any channels currently in the gang are removed. E.g., if C1 is
configured as a 4K Recorder and C3 and/or C4 are in the gang, they
will be removed from the gang. |
| Workaround: |
Click
Cancel on the Channel Configuration page
and the changes will not take effect. |
| DE10533
|
Description: |
4K recording (individual quadrant) can get out
of sync after video feed interruption. |
| Workaround: |
Provide a frame sync before the Summit
input. |
Dyno PA/Dyno
| ncb00002810
|
Description:
|
On a stand-alone K2 Summit/Solo configured for K2 Dyno
PA, the V: drive is not available. This occurs if the K2 system is started
without a network connection or otherwise used outside of the Dyno PA system.
|
| Workaround:
|
Remove the DLC configuration from the K2 Summit/Solo as
instructed in Dyno PA documentation. Verify that the loopback adapter is at the
top of the adapter order list. This is required for a stand-alone K2 system
that is not part of a Dyno PA system.
|
| ncb00076307 |
Description: |
K2
Dyno playlists with more than four audio tracks do not have the
associated audio file, causing problems when exported. This occurs
with K2 Dyno software version 2.0.4.143 and K2 Summit software
version 8.1.11.1810, in which only four audio tracks are
configured. |
| Workaround: |
Before exporting the playlist, configure the K2 Summit system to
record eight audio channels. |
| DE8555 |
Description: |
Media storage fills rapidly each time a loop
record is stopped and restarted with an append record. The amount of
lost disk space may become significant after many stops and starts
of append record. |
| Workaround: |
Start a record session and
let it continue to run without stopping, and then restart with an
append record. |
