Exporting log files
This topic describes how to export log files from the K2 Summit system. The log files include the following:
- All application and media database messages
- Version information
- Configuration file, from Configuration Manager
The exported files are combined in a ZIP file. The ZIP file can be sent to Grass Valley product support where they can analyze the logs to determine the operational status of your system.
Note: ExportLog does not export StatusPane
messages. To capture StatusPane messages, you can copy StatusPane messages to
the clip board.
- Log in as Administrator.
- Do one of the following to open the Export Log dialog box. The Export Log dialog box opens.
- Browse to C:\Logs to save the log file.
- Name the log file.
- Click Export. A progress bar appears.
- When the export process is complete, and message confirms success. Click OK and close the Export Log dialog box to continue.
- Find the log file at the specified location.