Operational problems
For the corrective actions in this section, refer to related topics in
the "Using K2 AppCenter" section of the K2
Topic Library for detailed instructions.
Problem | Possible Causes | Corrective Actions |
---|---|---|
Moving video in AppCenter does not operate. | The K2 Summit system is not licensed for AppCenter Pro. | Obtain an AppCenter Pro license. |
The VGA monitor resolution is less than 1024x768x32. | Configure VGA monitor resolution. The resolution must be at least 1024x768x32 to support live video. | |
Another user is connected via Remote Desktop. | Restart AppCenter. | |
The K2 Summit system is not operating as expected in relation to a setting displayed in Configuration Manager. | The setting was changed in Configuration Manager but not saved to the database. | Verify the setting you want in Configuration Manager and then select OK. When prompted to change the system settings, select Yes. |
AppCenter displays different buttons than those expected. | Assignable buttons have been changed. | Assign buttons to the interface as desired. |
A clip does not play, even though other clips play on the same channel. | The clip does not match current K2 Summit system settings or the clip is corrupt. | If the clip appears grayed-out it means it doesn’t match current settings. Check the clip’s properties and verify they are correct for the standard, compression, and other current settings. Compare properties with those of a clip that plays correctly. If properties are correct the clip is corrupt. Delete and re-record the clip. |
The K2 system is not licensed for the format of the clip. | Verify licensing. | |
A clip can not be edited. | The clip is locked. | Unlock the clip. |
Can’t rename a clip or modify mark-in/mark-out points | The clip loaded or playing is still being recorded. In this case, “Read-Only” is displayed in the StatusBar. | Wait until recording is complete. |
Cannot load and play a list. | The list contains invalid clips. | Check format, licensing, and security setting of the clips in the list. |
On setting mark-out, the subclip is automatically generated and ejected, and a new subclip name is loaded in the subclip pane. | Auto Subclip mode is enabled. | Disable Auto Subclip mode. |
Can’t change what information is displayed in the Monitor Pane for Playlist. | You are attempting to use Configuration Manager to change what information is displayed in Monitor Pane for Playlist. | Use the Playlist Options dialog instead. |
Can’t control a channel from AppCenter. Controls are disabled. | The channel is configured for control by a remote control protocol. | Set the control mode for limited local control. |