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Audio problems

For the corrective actions in this section, refer to related topics in the "Using K2 AppCenter" section of the K2 Topic Library for detailed instructions.
Problem Possible Causes Corrective Actions
No record audio. Wrong audio input selected. Select the correct audio input.
No embedded audio. Video source does not have embedded audio. Check your video source for embedded audio.
Playback audio output is distorted. Audio input signal clipping caused by excessive audio input level. Check for input audio clipping. Adjust the audio input trim. Adjust the Player audio level. Reduce the source audio input level.
Audio level is too low. Audio level needs to be adjusted. Adjust the Player or Recorder audio level. Increase the source audio input level.
The audio level is not correct only when playing a particular clip. The clip’s audio level is out of adjustment. Load the clip in Player and adjust its playback audio level.
Audio level meters do not display the correct reference level on connected equipment. Incorrect audio reference level. Select the correct audio reference level.
Audio meters do not appear in the AppCenter Monitor Pane. The Monitor Pane configured to not display audio meters. Configure the Channel Monitoring setting to display audio meters.

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