Other Topic Library Versions

Network, transfer, and streaming problems

Problem Possible Causes Corrective Actions
When importing or exporting (sending) between K2 Summit systems a “…failed to connect…” message appears and the operation fails. There is a problem with Windows networking or there is a mis-spelling with the host name as entered in Configuration Manager. Check networking as follows:

- Check basic Windows networking. Use Windows Explorer to test a basic copy operation to the machine to which you are trying to connect. If basic networking fails, use standard Windows procedures to troubleshoot and correct your network.

- If the Windows network is working properly, in AppCenter select System | Configuration | Remote and verify that the name of the machine to which you are trying to connect is spelled correctly and has no extra spaces or characters.

The K2 Summit system to which you are trying to connect is not operating or the network is mis-configured. Verify that the K2 Summit system to which you are trying to connect is operational and that the network is configured correctly. Verify that the name of the K2 Summit system is entered correctly in the Configuration Manager Hosts page. Refer to networking topics in the "Configuring the K2 System" section of this Topic Library.
A networked device does not appear in the “Import” and “Send to” dialog boxes, even though it is present on the Windows network. The device is not entered as a host. In AppCenter select System | Configuration | Remote | Add and enter the name of the machine to which you are trying to connect. Make sure it is spelled correctly and has no extra spaces or characters. Also check the hosts file. Refer to networking topics in the "Configuring the K2 System" section of this Topic Library.
If a SAN K2 client, the client’s K2 Media Server with role of FTP server is not operational. Verify FTP server.
Files do not appear in” Send To” or “Export” dialogs. File names do not have proper extensions. Rename files with proper extensions.

Also refer to the UIM Instruction Manual for more troubleshooting information.


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