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Upgrade disk drive firmware on stand-alone K2 system

Do not do this task if:

  • A K2 system with disk drive firmware already at a compatible version, as listed in compatibility specifications.

Do this task if:

  • A K2 system with disk drive firmware that you need to upgrade, as listed in compatibility specifications.

For internal storage K2 Summit/Solo systems, find compatibility specifications at Compatible K2 Summit/Solo components. For a K2 Summit Production Client with direct-connect storage, find compatibility specifications at Compatible K2 RAID components.

Note: The disk drives are upgraded one at a time which can take as long as 2 minutes per drive. Take this into consideration when scheduling the upgrade.
  1. Open AppCenter Workstation, either on the local K2 system or on the control point PC and logon. Make sure you logon to AppCenter with appropriate privileges, as this logon is passed to Storage Utility. Administrator-level permission is necessary for most Storage Utility operations. If you log in with user-level permissions, the Storage Utility menu item is disabled.
  2. If you are running AppCenter from a control point PC and you have channels from multiple K2 systems in your channel suite, select a channel from the stand-alone K2 system whose storage you intend to configure with Storage Utility. This is important as Storage Utility automatically connects to the K2 system that hosts the currently selected channel.
    Note: Make sure you are connecting to a stand-alone K2 system. You should never connect Storage Utility directly to a K2 system that uses shared (SAN) storage.
  3. From the AppCenter System menu, select Storage Utility. Storage Utility opens.
  4. If you are connecting from a control point PC, you should verify that you are connected to the correct K2 system. To verify this, use the Identify feature to flash the disks on the K2 system.
  5. Select a disk drive icon in the Storage Utility tree view, then note the firmware version in drive properties reported in the right-hand pane. Proceed if you need to download disk drive firmware.
  6. Right-click a disk in the tree view, then select Advanced | Download Disk Firmware in the context menu.
  7. If online, messages appear “…offline mode now?” and “…continue?”. Click Yes to put the K2 system in offline mode. AppCenter channels go offline. The Open File dialog box opens.
  8. In the Open File dialog box browse to the directory and file as listed in compatibility tables earlier in these release notes. You must select the correct file for the device, storage type, and drive size/type.
  9. Click OK. For internal drives, watch the lights on the drive to which you are downloading firmware. The lights flash as firmware loads. Wait until the lights have completed their flashing pattern. This can take several minutes. The Progress Report window appears showing the disk firmware download task and the percentage completion.
  10. Repeat this procedure on each drive.
  11. When finished, exit Storage Utility.
  12. Put AppCenter channels back online.
  13. Restart.

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