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AppCenter startup errors

If you start AppCenter and the K2 Summit/Solo system is not running, or your login information is not correct, you will see a Startup Error message.

The following table describes the two most common startup error messages.
Startup Error Description
Log on failed Your user name or password is not valid for this K2 Summit/Solo system. Remember that the password is case sensitive.
  • Click Ignore to view the AppCenter channels. If working remotely, you will see the channels from the last-used channel suite. Or,
  • Click Retry to enter the login information again. Or,
  • Click Abort. If you are accessing AppCenter through a network-connected Control Point PC, Abort lets you try to create a new channel suite. If you are accessing AppCenter locally, it lets you exit to Windows.

For assistance with your user name or password, consult your Windows administrator.

<K2 system>:<error> The K2 Summit/Solo system might be offline or have had difficulty with the start up checks. There are various reasons why AppCenter is having difficulty connecting to the K2 Summit/Solo system; for example, the error might say there is no file system or that the K2 Summit/Solo system has been taken offline for maintenance.
  • Verify that the host name or IP address is correct and see if you can correct the problem.
  • If working locally, reboot the K2 Summit/Solo system. If working from a network-connected Control Point PC, select System | Reconnect from the AppCenter System menu.


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