Installing and using the GV Log Collector
- Unzip the GV Log Collector source files by double-clicking on the the gvlogCollector zip file.
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Follow the steps in the GV Log Collector setup file
to install the application. Once installed, the GV Log Collector screen
displays.
- Enter the credentials of the user that has rights to all of the computers from which you are pulling logs. For example, you can use the “gvadmin” account along with the corresponding password and domain (if applicable).
- (Optional) Select Lock Settings if you want to lock the username and password settings.
- Select the server from the list or type in the name of the server in the text box. Click on the “+” button. This will add the server to the list. For example, type "TV-K2SVR1” and then click on the “+"button. You will need to add all the servers you wish to collect logs from. To remove a server, select it from the list of servers and click the “-" button.
- Select a server from the list and check the type of logs you want from that server. After you are done selecting the logs, click the “Get Logs” button. This will establish a connection with that server and retrieve the logs. You can then select another server and collect its logs.
- Enter the Site/Station if you want to use the Zip and FTP option.
- Enter the Case #. If you enter the Sales Force case number, this will become the folder name for your log files.
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After getting logs from all the servers, you will have two options:
- – “Zip Files Only” - creates a zip file containing all the logs you selected. The zipped file will be saved in C: \temps\ under the formatted name ( "”Name of Computer”__MM-dd-yyyy_HHMM”). For example, KWXZ-CP__06-17-2015_1500.zip.
- –“Zip and FTP”- will log files and upload the zipped file to Grass Valley’s FTP site.
If you want to “Zip and FTP” function, the Station/Site and Case information is required. For example, there is a station called GVTV. You will go to “ftp://ftp.grassvalley.com/incoming/Logs/” and make sure the subfolder GVTV exists. If it does not exist, then you need to create it before you can upload anything to it. Then, enter the case number and it will create a folder within the stations folder.
- The individual log files you collect will be saved to C:\Temp\GVLogs.
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When you have finished collecting logs, close the application and it will delete the
individual log files from C:\Temp\GVLogs, but leave the zip files that were created in
C:\Temp.
Note: The application will retain the list of server names you entered and added to the server list.
Parent topic: GV Log Collector
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