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Exporting log files

This topic describes how to export log files from the K2 Summit/Solo system. The log files include the following:

  • All application and media database messages
  • Version information
  • Configuration file, from Configuration Manger

The exported files are combined in a ZIP file. The ZIP file can be sent to Grass Valley product support where they can analyze the logs to determine the operational status of your system.

Note: ExportLog does not export StatusPane messages. To capture StatusPane messages, you can copy StatusPane messages to the clip board.
  1. Log in as Administrator.
  2. Do one of the following to open the Export Log dialog box.
    • In AppCenter click System | Export Log.
    • From the Windows desktop, click Start | All Programs | Grass Valley| Export logs.
    • From the Windows desktop, click Start | Run, type c:\profile\exportlog in the Run dialog box, then click OK.
    The Export Log dialog box opens.



  3. Browse to C:\Logs to save the log file.
  4. Name the log file.
  5. Click Export. A progress bar appears.
  6. When the export process is complete, and message confirms success. Click OK and close the Export Log dialog box to continue.
  7. Find the log file at the specified location.

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