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Operational problems

For the corrective actions in this section, refer to related topics in the "Using K2 AppCenter" section of the K2 Topic Library for detailed instructions.
Problem Possible Causes Corrective Actions
Moving video in AppCenter does not operate. The K2 Summit system is not licensed for AppCenter Pro. Obtain an AppCenter Pro license.
The VGA monitor resolution is less than 1024x768x32. Configure VGA monitor resolution. The resolution must be at least 1024x768x32 to support live video.
Another user is connected via Remote Desktop. Restart AppCenter.
The K2 Summit system is not operating as expected in relation to a setting displayed in Configuration Manager. The setting was changed in Configuration Manager but not saved to the database. Verify the setting you want in Configuration Manager and then select OK. When prompted to change the system settings, select Yes.
AppCenter displays different buttons than those expected. Assignable buttons have been changed. Assign buttons to the interface as desired.
A clip does not play, even though other clips play on the same channel. The clip does not match current K2 Summit system settings or the clip is corrupt. If the clip appears grayed-out it means it doesn’t match current settings. Check the clip’s properties and verify they are correct for the standard, compression, and other current settings. Compare properties with those of a clip that plays correctly. If properties are correct the clip is corrupt. Delete and re-record the clip.
The K2 system is not licensed for the format of the clip. Verify licensing.
A clip can not be edited. The clip is locked. Unlock the clip.
Can’t rename a clip or modify mark-in/mark-out points The clip loaded or playing is still being recorded. In this case, “Read-Only” is displayed in the StatusBar. Wait until recording is complete.
Cannot load and play a list. The list contains invalid clips. Check format, licensing, and security setting of the clips in the list.
On setting mark-out, the subclip is automatically generated and ejected, and a new subclip name is loaded in the subclip pane. Auto Subclip mode is enabled. Disable Auto Subclip mode.
Can’t change what information is displayed in the Monitor Pane for Playlist. You are attempting to use Configuration Manager to change what information is displayed in Monitor Pane for Playlist. Use the Playlist Options dialog instead.
Can’t control a channel from AppCenter. Controls are disabled. The channel is configured for control by a remote control protocol. Set the control mode for limited local control.

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