Clearing an Incident
Once a problem has been resolved, the alarms contributing to its associated incident should turn green (normal). Consequently, the incident’s overall status will also turn green. At this point, you may wish to clear the incident.
If the
Clear resolved incidents automatically after check box is selected, the
Event and Incident Log Configuration (
click HERE), a resolved incident with normal overall status will automatically be cleared in the specified time period. You can also clear an incident manually.
REQUIREMENT: |
Before beginning this procedure, make sure you have opened Incident Log Viewer ( click HERE). |
1. In Incident Log Viewer, search the database for the incident you wish to clear.
2. Right-click anywhere in the row corresponding to the incident and click Clear.
System Response: The Clear window appears.
3. Enter a comment, such as your name or other information related to the clearing of the incident.
4. Click OK.
System Response: The incident is cleared (the text for the incident entry turns gray).