Viewing incident details


REQUIREMENT:
Before beginning this procedure, make sure you have completed the procedure "Creating an incident template using Event Log Viewer".

1. In Incident Log Viewer, type the name of the new incident in the Name field, and then click Search.

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System Response: The incident entry appears in the results table. Since this entry is new (and unacknowledged), the text is bold.

2. Double-click the new incident entry. Alternatively, right-click the new incident entry, and then click View details.

System Response: The bottom of Incident Log Viewer expands to reveal detailed information about the new incident.

TIP: Once it has been displayed, you can hide, show and resize the additional information area using the split bar.

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