Escalating an incident
If the incident needs to be brought to the attention of another individual or group, iControl allows you to designate the incident as escalated:
1. Right-click anywhere in the row corresponding to the incident and then click Escalate.
System Response: The Escalate window appears.
2. Enter a comment, such as the reason for the escalation or other relevant information.
3. Click OK.
System Response: The comment is saved to the incident log database. The number 1 appears in the Escalations column.
NOTE: You can escalate an incident more than once. The Escalations counter will increment by one each time. Escalations can also be triggered by scripts. |