Acknowledging an incident
1. Right-click anywhere in the row corresponding to the incident and click Acknowledge.
System Response: The Acknowledge window appears.
2. Enter a comment, such as your name or other information related to the acknowledgement of the incident.
3. Click OK.
System Response: The comment is saved to the incident log database. A timestamp appears in the Acknowledged column and in the Attributes section.
NOTE: Changing an incident’s acknowledged state also changes the associated alarms, but not the other way around. |