Logs > Detailed Directions > Working with Event Log Viewer and Incident Log Viewer > Resolving an incident
 
Resolving an incident
 
REQUIREMENT:  
Before beginning this procedure, make sure you have completed the procedure "Exploring an incident’s details".
1. Right-click anywhere in the row corresponding to the incident and click Edit resolution.
System Response: The Edit Resolution window appears.
2. Enter a comment, such as your name or other information related to the resolution of the incident.
3. Click OK.
System Response: The comment is saved to the incident log database. The incident’s overall status turns green, and a timestamp appears in the Resolved column and in the Attributes section.
The comment(s) saved when the incident was resolved can be viewed under the Resolution and History tabs.