Clearing an incident
1. Right-click anywhere in the row corresponding to the incident, and then click Clear.
System Response: The Clear window appears.
2. Enter a comment, such as your name or other information related to the clearing of the incident.
3. Click OK.
System Response: The incident is cleared (the text for the incident entry turns gray).
NOTES: |
• An incident can only be cleared after it has been resolved. A resolved incident may get cleared automatically after a certain amount of time if the Clear resolved incidents automatically after check box is selected (click HERE). |
• It is possible to unclear an incident, which will put it back in its resolved state. One reason for doing this is to be able to further investigate a problem. |