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Obtaining Technical Assistance
For technical assistance please follow the procedures outlined below.
NOTE: Initial warranty and technical issues should be handled through your local dealer first. Otherwise, please contact Grass Valley Technical Support.
Before you contact support
If you need assistance with technical problems, first complete preliminary troubleshooting steps as detailed in the following sections:
"Step 1: Check configurations"
"Step 2: Check connections and external equipment"
"Step 3: Check system status messages"
"Step 4: Identify problems using the startup sequence"
As you work through the preliminary steps, gather the following information so that it is on-hand when you communicate with the Support representative. This reduces the time required to identify your problem.
- Document the results of your preliminary troubleshooting steps.
- Document any system error messages or beep codes you might have observed.
- Determine the software version currently on the iDDR. Refer to "Determining Turbo iDDR versions".
Web Technical Support
To access support information on the Web, visit the product support Web page on the Grass Valley Web site. You can download software or find solutions to problems by searching our Frequently Asked Questions (FAQ) database.
World Wide Web: http://www.thomsongrassvalley.com/support/
Technical Support E-mail Address: gvgtechsupport@thomson.net.Phone Support
Use the following information to contact product support by phone during business hours. Afterhours emergency only phone support is available for warranty and contract customers in North America.
Authorized Support Representative
A local authorized support representative may be available in your country. To locate the support representative for your country, visit the product support Web page on the Grass Valley Web site.
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| http://www.thomsongrassvalley.com |