| No video appears when you click the
Live Streaming Video button.
|
Check networking and connection to
the K2 Summit/SAN system V:\ drive. To test, navigate on the K2 Summit/SAN
system to the V:\live streaming directory. Open the corresponding *.sdp file in
Quicktime and verify that video is available.
|
| When running
GV STRATUS on a
virtual machine or connecting with a Remote Desktop session to a PC running
GV STRATUS, there is
no video or graphic display in the
GV STRATUS
application.
|
Use the
GV STRATUS
application directly on an actual
GV STRATUS client PC.
Remote Desktop and virtual machines do not provide the graphics support
required by the
GV STRATUS
application.
|
| The GV STRATUS application
takes a long time to open or does not open. |
This can happen when
the application attempts to load the last used workspace when it
opens and there is a problem with that workspace. To open with
the default workspace, hold down the left-hand Alt key while
the application opens. To open with all user settings disabled,
open the application from the command prompt using the failsafe
switch, as in STRATUS /failsafe. |
| A "Windows could not
start the GV STRATUS ... service" Error 1069 message
appears. |
This can happen when a
password is changed using an improper procedure. Refer to
related topics in this Topic Library. |
